This features an addon for JIRA Service Desk, that makes it possible for a customer to add subtasks to requests in the customer portal of Service Desk. Specifically the following:
Request create form contains “Add Subtask” link to a new form. The form contains “Subtask request type”, summary and description.
When request is created, the request overview page contains the number of subtasks for it.
In request detail view, the subtasks can be viewed as well.
Commenting on subtasks also transitions the workflow to “Waiting for support/customer”, like in Service Desk. Just remember to use the Service Desk workflow for the Sub-task issue type, or add the statuses/steps in the current workflow.
Email notifications are planned (next feature).
Internal comments/public comments works for subtasks as well, such that commenting on the JIRA issue in JIRA, also shows the comment in detail view in the portal. But internal comments are hidden.
You can download it from within JIRA Service Desk, or deploy the .obr found in Marketplace: https://marketplace.atlassian.com/plugins/net.youngplugins.service-desk-subtasks/server/overview. Find the version for your Service Desk version.
Install a proper license, you can just trial it before purchasing!
Setup needs some work. But, our activation tool is here to help. Simply go to the project administration of your Service Desk project, and click on Subtasks in the bottom of the left menu.
Read the instructions on the screen. Either you can manually perform them, or let the plugin try.
Either way, when the steps are performed, the plugin works.
For help, email us at firstname.lastname@example.org.
Thanks, and have fun.